We are wanting to revamp our staff training for our Concessions crew- specifically for our "Crew Leaders" (aka: Shift Managers, Team Leaders, Crew Captains, etc.). Does anyone have good resources and/or training plans for how to teach these teens to be in this role? I am looking for anything as it relates to customer service, leading among peers, basic management, and so on. I appreciate any help given!
ESPECIALLY FOR MEMBERS