2022 MPRA
CUSTOMER
SERVICE
WORKSHOP
Hosted by Region 2
WEDNESDAY, APRIL 20, 2022
VIRTUAL ON ZOOM
Everyone benefits from good customer service skills, especially front line parks and recreation staff. Join MPRA’s Northeast Region for a workshop that will help improve relationships with your community, members, and staff.
SCHEDULE
Welcome: 8:45 am
Lunch Break: 11:30 a.m. – 12:30 p.m. (on your own)
9:00 a.m. – 10.05 a.m.
Courage at Work: Helping Emerging Leaders Take More Worthwhile Risks in an Evolving Workplace
Presented by Candace Doby, The Can-Do Company
Now, more than ever, organizations need leaders to act with courage. In this presentation, you will discover what’s stopping you from stepping outside of your comfort zone at work and how to begin dismantling barriers so you can take more worthwhile risks.
10:15 A.m. – 11:20 p.m.
De-Escalation. Assisting Difficult People
Presented by John Scalise, Job Point
Gain tools and resources to use during potentially dangerous or threatening situation. Learn how to best prevent others from causing harm to self or others during this overview of Aggression Management or de-escalation.
12:30 p.m. – 2:40 p.m.
Frontline Staff Training
Presented by Lisa Licata, National Alliance for Youth Sports
Today’s youth sports landscape demands that frontline staff understand their essential role to ensure positive, safe, and fun youth sports. This special educational session is for all frontline staff who truly are the face of the organization - interacting and communicating with the general public.
REGISTRATION
Each attendee wanting CEUs will be provided a CEU card and codes during each session.
Fill out the registration form at the link below and return it to MPRA.
Save $10 and register by April 6, 2022.
Registration Deadline is April 15, 2022
Mail to:
Missouri Park and Recreation Association
The Musco Lighting Building
2018 William Street
Jefferson City, MO 65109-1186
E-Mail to: