2021 MPRA




Hosted by Region 2



Everyone benefits from good customer service skills, especially front line parks and recreation staff. Join MPRA’s Northeast Region for a workshop that will help improve relationships with your community, members, and staff.



Welcome: 8:45 am
Lunch Break: 11:30 a.m. – 12:30 p.m. (on your own)

9:00 a.m. – 11:30 a.m.

Creating Raving Fans: Practical Tips to Deliver a World-Class Customer Experience

Presented by Roz & Jed Buck,

Roz & Jed Training and Consulting

Making our customers raving fans can propel our departments and agencies to new heights.  This workshop will review the importance of super-serving all our customers and focus on providing a series of practical actions that every staff member can easily use to consistently deliver world-class customer service.


12:30 p.m. – 1:35 p.m.

Effective Member Engagement in the New Normal

Presented by Chris Stevenson,

The Empower Group

2020 has been one of the most challenging years many of us have faced.  New regulations and guidelines, facility closures, and changing consumer behavior are just a few of the things we have dealt with. In this interactive and informative session, learn ways to cope with uncertainty while creating a safe and reassuring member environment.  This session will inspire and offer tangible tips and tools to implement when providing effective member engagement to enhance the member experience.


1:45 p.m. – 2:50 p.m.

Tips and Tricks from the Front Lines: A Panel Discussion

Panelists: Ashley Taylor, Gladstone Parks & Recreation, Krista Farrow, St. Louis County Parks, Cavelle Cole-Neal, Columbia Park & Recreation, Jenn Wood, Missouri State Parks, Karen Mellinger, Springfield-Greene County Park Board

Join us for a panel discuss with administrative staff from around the state as we talk about challenges and lessons learned, as well as answer questions regarding customer service, working with fellow professionals, front line issues, and how to handle yourselves.  Come prepared to ask questions and participate with the panel.


Mail to:

Missouri Park and Recreation Association

The Musco Lighting Building

2018 William Street

Jefferson City, MO  65109-1186

E-Mail to:


Or click below to register online.​


Fill out the registration form at the link below and return it to MPRA.

Early Registration Ends January 8, 2021

SAVE $10.00!!